Terms of Service

Effective Date: May 19, 2026

Last Updated: May 19, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, video conferencing tools, meeting rooms, booking features, scheduling tools, recordings, transcription, AI summaries, Recall Reports, notes, tasks, email notifications, integrations, and related services provided by Bloq, Inc. (“Bloq,” “we,” “us,” or “our”).

By accessing or using Bloq, creating an account, joining a meeting, scheduling a meeting, booking an appointment, accepting an invitation, clicking “I agree,” or otherwise using the Services, you agree to these Terms. If you do not agree to these Terms, do not use the Services.

If you use Bloq on behalf of a company, organization, team, client, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you and that entity.

Questions about these Terms may be sent to support@bloq.video.

1. Definitions

For purposes of these Terms:

• “Services” means Bloq’s websites, applications, software, meeting rooms, booking pages, scheduling tools, communications, AI features, integrations, and related products.
• “Account” means a registered Bloq user account.
• “Workspace” means a Bloq environment created or managed by an individual, business, team, or organization.
• “Customer” means the person or entity that creates, owns, subscribes to, pays for, or manages a Workspace.
• “User” means any person who accesses or uses the Services, including account holders, hosts, workspace members, invited participants, booking invitees, guests, and visitors.
• “Host” means a user who creates, manages, or controls a meeting.
• “Guest” means a person who joins a meeting, booking page, or other Bloq experience without creating or signing into a Bloq account.
• “Customer Content” means content, data, files, communications, recordings, transcripts, summaries, notes, tasks, reports, chats, and other materials submitted to, created in, uploaded to, generated through, or stored in Bloq by or on behalf of a Customer or User.
• “AI Output” means content generated by or with the assistance of artificial intelligence features, including summaries, action items, decisions, drafts, recommendations, and other generated materials.

2. Eligibility

You must be at least 13 years old to use Bloq. If you are under the age of majority in your jurisdiction, you may use Bloq only with the consent and supervision of a parent, guardian, school, organization, or other authorized party, where permitted by law.

You may not use Bloq if you are prohibited from using the Services under applicable law or if we have previously suspended or terminated your access.

3. Accounts and Workspaces

3.1 Account Registration

To access certain features, you may need to create an Account. You agree to provide accurate, current, and complete information and to keep that information updated.

3.2 Account Security

You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. You must promptly notify Bloq if you believe your Account has been compromised.

3.3 Workspace Administration

Workspace owners and administrators may control certain settings, users, roles, permissions, billing, meeting records, recordings, transcripts, summaries, tasks, notes, integrations, and other content within the Workspace.

If you join a Workspace managed by another person or organization, that Workspace owner or administrator may be able to access, manage, export, delete, or restrict access to certain information associated with that Workspace.

4. Use of the Services

Subject to your compliance with these Terms, Bloq grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for lawful business, professional, organizational, educational, or personal purposes.

You may not use the Services in a way that violates these Terms, applicable law, another person’s rights, or Bloq’s policies.

5. Meetings, Video, Audio, Chat, and Screen Sharing

Bloq provides tools for hosting and joining video meetings, including audio, video, chat, screen sharing, participant controls, waiting rooms, recordings, transcription, and related meeting features.

You are responsible for how you use these tools, including the content you share, the people you invite, the permissions you configure, and the settings you enable.

5.1 Meeting Access and Participants

Meeting Hosts and authorized Workspace users may create meetings, invite participants, admit users from waiting rooms, remove participants, configure meeting settings, and manage certain meeting controls.

Guests and participants may access meetings only through valid meeting links, invitations, booking flows, or other authorized access methods.

5.2 Host Controls

Bloq may provide Hosts with meeting controls, including the ability to mute participants, turn off cameras, admit participants, remove participants, end a meeting, or manage certain meeting settings. Some controls may be subject to browser, device, operating system, service provider, or privacy limitations.

Hosts may be able to force-mute participants or turn off participant cameras, but users may be required to affirmatively choose whether to re-enable microphones or cameras.

5.3 Waiting Rooms and Guest Access

Bloq may allow Hosts to use waiting rooms, guest access controls, participant admission, and meeting access settings. Hosts are responsible for configuring access controls appropriately.

6. Recording, Transcription, AI Summaries, and Consent

Bloq may allow users to record meetings, transcribe conversations, generate AI summaries, create Recall Reports, and process meeting-related content.

By using recording, transcription, AI summary, or related features, you represent that you have all legally required rights, notices, permissions, and consents. Laws regarding recording and transcription vary by location and may require the consent of one or more participants.

Bloq may display recording, transcription, or AI indicators, but you remain responsible for complying with applicable laws, including recording consent, wiretapping, privacy, employment, confidentiality, and communications laws.

6.1 Recordings

Meeting recordings may capture audio, video, screen sharing, chat, participant information, and other meeting activity, depending on meeting settings and technical configuration.

Bloq does not guarantee that every recording will be complete, uninterrupted, error-free, or capture every feed, participant, or screen-sharing event unless expressly stated in a separate written agreement.

6.2 Transcription

Bloq may provide live or post-meeting transcription. Browser-based transcription may capture only the microphone of the user who enables it, unless server-side or full-room transcription is configured.

Transcripts may contain errors, omissions, inaccurate speaker attribution, or incomplete information. You should review transcripts before relying on them.

6.3 AI Summaries and AI Outputs

Bloq may use artificial intelligence to generate summaries, action items, decisions, follow-up email drafts, task suggestions, meeting notes, Recall Report content, and other AI Outputs.

AI Outputs may be inaccurate, incomplete, misleading, or inappropriate for your intended use. You are responsible for reviewing, editing, approving, and validating AI Outputs before relying on, sending, sharing, publishing, or acting on them.

Bloq does not provide legal, financial, medical, tax, employment, compliance, or other professional advice through AI features. AI Outputs should not be treated as professional advice.

7. Recall, Reports, Notes, Tasks, and Follow-Ups

Bloq may provide meeting record features, including Recall, notes, chat history, tasks, action items, decisions, follow-up notes, AI summaries, transcripts, recordings, participant records, and downloadable Recall Reports.

You are responsible for reviewing and managing the accuracy, appropriateness, permissions, recipients, and content of any notes, tasks, summaries, reports, or follow-up communications created or sent through Bloq.

Bloq does not guarantee that meeting records, summaries, tasks, notes, transcripts, or reports will be complete, legally sufficient, error-free, or suitable for any particular purpose.

8. Bookings, Scheduling, and Calendar Features

Bloq may provide booking links, scheduling pages, appointment types, availability tools, forms, reminders, calendar links, integrations, rescheduling, cancellation, and related scheduling features.

You are responsible for ensuring your booking settings, availability, cancellation rules, intake forms, payment settings, reminders, and integrations are accurate and appropriate.

Bloq is not responsible for missed meetings, calendar conflicts, incorrect availability, incorrect timezones, failed reminders, third-party calendar errors, or user scheduling mistakes, except where required by law.

9. Email Notifications and Communications

Bloq may send or help users send transactional emails and notifications, including meeting invitations, booking confirmations, reminders, updates, cancellations, follow-ups, Recall Reports, task notifications, workspace invitations, security notices, and account communications.

You are responsible for the recipients, content, timing, and legality of emails you send through Bloq. You must not use Bloq to send spam, unlawful marketing, misleading communications, abusive messages, or communications that violate applicable email, privacy, or anti-spam laws.

Bloq may rely on third-party email providers. Delivery is not guaranteed, and emails may be delayed, blocked, filtered, rejected, or fail due to provider, recipient, configuration, domain, authentication, or compliance issues.

10. Customer Content

10.1 Ownership

As between you and Bloq, you retain ownership of Customer Content you submit, upload, create, or generate through the Services, subject to the rights granted in these Terms.

10.2 License to Bloq

You grant Bloq a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, modify, and use Customer Content as necessary to provide, secure, support, maintain, and improve the Services, comply with law, enforce these Terms, and provide requested features.

10.3 Your Responsibilities

You represent and warrant that:

• You have the rights necessary to submit, upload, record, share, process, or store Customer Content through Bloq.
• Your Customer Content does not violate applicable law, third-party rights, confidentiality obligations, privacy rights, intellectual property rights, or these Terms.
• You have provided all required notices and obtained all required consents for recordings, transcripts, AI processing, emails, and shared content.

10.4 Content Removal

Bloq may remove, restrict, or disable access to Customer Content if we reasonably believe it violates these Terms, applicable law, third-party rights, security requirements, or platform integrity.

11. Acceptable Use

You agree not to use Bloq to:

• Violate any law, regulation, court order, contractual obligation, or third-party right.
• Record, transcribe, process, or share content without required consent.
• Harass, threaten, abuse, defame, exploit, or harm others.
• Upload or share unlawful, obscene, hateful, violent, discriminatory, or abusive content.
• Send spam, phishing messages, fraudulent emails, or deceptive communications.
• Impersonate another person or misrepresent your identity or affiliation.
• Access or attempt to access another user’s account, workspace, meeting, recordings, notes, transcripts, summaries, or data without authorization.
• Interfere with, disrupt, overload, damage, or impair the Services.
• Reverse engineer, decompile, scrape, crawl, or extract data except as permitted by law or written permission.
• Bypass usage limits, security controls, access controls, or payment requirements.
• Use Bloq to develop competing products or benchmark the Services without written permission.
• Upload malware, viruses, malicious code, or harmful files.
• Use automated systems to access the Services in a manner that exceeds reasonable use or violates our instructions.
• Use the Services for high-risk, life-safety, emergency, medical, legal, financial, or mission-critical purposes where failure could cause harm.

12. Third-Party Services and Integrations

Bloq may integrate with third-party services, including video infrastructure providers, AI providers, email providers, payment processors, calendar services, authentication providers, analytics tools, file storage providers, and other software services.

Your use of third-party services may be governed by separate terms and privacy policies. Bloq is not responsible for third-party services, their availability, performance, security, content, data practices, or errors.

If you enable an integration, you authorize Bloq to access, exchange, process, and transmit information as necessary to provide that integration.

13. Plans, Billing, Subscriptions, and Payment

13.1 Paid Plans

Bloq may offer free, trial, paid, usage-based, subscription, enterprise, or custom plans. Features, limits, pricing, and availability may vary by plan.

13.2 Billing Information

You agree to provide accurate billing and payment information and authorize Bloq or its payment processor to charge applicable fees, taxes, and other amounts associated with your plan.

13.3 Automatic Renewal

If you purchase a subscription, your subscription may automatically renew unless canceled before the renewal date. By purchasing a subscription, you authorize Bloq or its payment processor to charge your payment method on a recurring basis according to the plan and billing cycle you selected.

Bloq will provide renewal, cancellation, and pricing disclosures as required by applicable law.

13.4 Cancellation

You may cancel your subscription according to the cancellation methods made available in your account, billing settings, or as otherwise required by law. Cancellation will take effect at the end of the current billing period unless otherwise stated or required by law.

If you purchased through a third-party platform or payment provider, you may need to cancel through that third party.

13.5 Price Changes

Bloq may change plan pricing, features, usage limits, or billing terms. We will provide notice where required by law. Continued use after a price change takes effect constitutes acceptance of the updated pricing unless you cancel before the effective date.

13.6 Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, duties, levies, and governmental assessments, except taxes based on Bloq’s income.

13.7 Refunds

Fees are non-refundable except as required by law or expressly stated in a separate written agreement, order form, or refund policy.

13.8 Failed Payments

If payment fails, Bloq may suspend, limit, downgrade, or terminate access to paid features after providing any notice required by law or agreement.

14. Trials, Beta Features, and Experimental Features

Bloq may offer free trials, beta features, experimental tools, previews, or early-access features. These features may be incomplete, unstable, unavailable, changed, or discontinued at any time.

Beta and experimental features are provided “as is” and without warranties of any kind to the fullest extent permitted by law.

15. Intellectual Property

15.1 Bloq Property

Bloq and its licensors own all rights, title, and interest in and to the Services, including software, designs, interfaces, workflows, logos, trademarks, graphics, documentation, templates, models, systems, and related technology.

These Terms do not grant you any ownership interest in Bloq’s intellectual property.

15.2 Feedback

If you provide suggestions, ideas, requests, feedback, or recommendations, you grant Bloq a perpetual, irrevocable, worldwide, royalty-free right to use, modify, incorporate, commercialize, and otherwise exploit that feedback without restriction or compensation.

15.3 Trademarks

You may not use Bloq’s name, logos, trademarks, service marks, or branding without our prior written permission, except as permitted by applicable law or brand guidelines.

16. White-Labeling and Branding

Bloq may offer white-labeling, custom branding, workspace logos, custom email headers, or similar features on certain paid plans or enterprise arrangements.

If you upload or configure branding materials, you represent that you have the right to use those materials and grant Bloq permission to display and process them in connection with the Services.

Bloq may restrict, remove, or reject branding that violates law, third-party rights, platform rules, or these Terms.

17. Service Availability and Support

Bloq will use commercially reasonable efforts to provide the Services, but we do not guarantee uninterrupted, secure, or error-free operation.

The Services may be unavailable, delayed, interrupted, or degraded due to maintenance, updates, outages, third-party provider failures, network issues, security events, high demand, or circumstances beyond our control.

Support availability may depend on your plan, subscription, agreement, or support terms.

18. Data Backup and Export

Bloq may provide tools to download or export certain meeting records, Recall Reports, transcripts, recordings, notes, tasks, and other content.

You are responsible for maintaining your own backups of important content. Bloq is not responsible for loss of data except as required by law or expressly agreed in writing.

19. Suspension and Termination

Bloq may suspend, restrict, or terminate your access to the Services if:

• You violate these Terms or applicable law.
• Your use creates security, legal, operational, reputational, or technical risk.
• You fail to pay applicable fees.
• We are required to do so by law or a third-party provider.
• Your account is inactive for an extended period, subject to applicable law and our policies.

You may stop using the Services at any time. You may cancel your subscription according to your billing settings or applicable cancellation process.

Upon termination, your right to use the Services will end. Certain provisions of these Terms will survive termination, including provisions related to ownership, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive.

20. Privacy

Your use of Bloq is also governed by our Privacy Policy, available at /privacy.

The Privacy Policy explains how Bloq collects, uses, stores, discloses, and protects personal information.

21. Confidentiality

You may receive access to non-public information about Bloq, including product plans, technology, pricing, security information, beta features, or business information. You agree to protect Bloq’s confidential information and use it only as permitted.

Bloq will treat Customer Content in accordance with these Terms, our Privacy Policy, and any applicable written agreement.

22. Copyright and Intellectual Property Complaints

If you believe content available through Bloq infringes your copyright or intellectual property rights, contact us at support@bloq.video with sufficient information to identify the content, your rights, and the basis for your claim.

Bloq may remove or restrict access to allegedly infringing content and may terminate repeat infringers where appropriate.

23. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise.

Bloq disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, security, and error-free operation.

Bloq does not warrant that:

• The Services will be uninterrupted, secure, timely, or error-free.
• Recordings, transcripts, summaries, AI Outputs, reports, or notifications will be complete or accurate.
• Meetings, emails, integrations, reminders, bookings, or files will always function without delay or failure.
• AI Outputs will be accurate, reliable, lawful, or suitable for your intended use.
• The Services will meet all of your requirements or expectations.

24. Limitation of Liability

To the fullest extent permitted by law, Bloq and its officers, directors, employees, agents, affiliates, vendors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, loss of data, loss of goodwill, business interruption, or cost of substitute services.

To the fullest extent permitted by law, Bloq’s total liability for any claim arising out of or related to the Services or these Terms will not exceed the greater of:

• The amount you paid to Bloq for the Services giving rise to the claim during the three months before the event giving rise to liability; or
• One hundred U.S. dollars (US $100).

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

25. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Bloq and its officers, directors, employees, agents, affiliates, vendors, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the Services.
• Your Customer Content.
• Your violation of these Terms.
• Your violation of applicable law or third-party rights.
• Your meetings, recordings, transcripts, summaries, reports, emails, bookings, or communications.
• Your failure to obtain legally required consents or permissions.

26. Dispute Resolution

Please read this section carefully. It may require you and Bloq to resolve disputes through binding arbitration and may limit the ways you can seek relief.

26.1 Informal Resolution

Before filing a claim, you agree to contact Bloq at support@bloq.video and attempt to resolve the dispute informally. Your notice should include your name, contact information, a description of the dispute, and the relief you seek.

Bloq will attempt to resolve the dispute informally. If the dispute is not resolved within 30 days, either party may proceed as allowed below.

26.2 Arbitration Agreement

Except for disputes that qualify for small claims court or claims for injunctive or equitable relief related to intellectual property, security, or unauthorized access, you and Bloq agree to resolve disputes through final and binding arbitration.

Arbitration will be conducted by a recognized arbitration provider under its applicable rules. The arbitration may be conducted by phone, video conference, written submissions, or in person, as determined by the arbitrator and applicable rules.

26.3 Class Action Waiver

To the fullest extent permitted by law, you and Bloq agree that disputes will be resolved only on an individual basis and not as a class, consolidated, representative, collective, or private attorney general action.

26.4 Jury Trial Waiver

To the fullest extent permitted by law, you and Bloq waive any right to a jury trial for disputes covered by these Terms.

26.5 Opt-Out

You may opt out of the arbitration agreement by sending written notice to support@bloq.video within 30 days after first accepting these Terms. Your notice must include your name, email address, and a clear statement that you opt out of arbitration.

27. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles, except to the extent federal law preempts state law.

If any dispute is not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Colorado, unless applicable law requires otherwise.

28. Changes to the Services

Bloq may modify, update, suspend, discontinue, replace, limit, or remove features or functionality at any time, subject to applicable law and any separate written agreement.

We may also impose or change usage limits, storage limits, feature limits, or technical requirements.

29. Changes to These Terms

Bloq may update these Terms from time to time. If we make material changes, we may notify you by email, in-app notice, website notice, or other reasonable method.

Updated Terms will be effective when posted unless a later date is stated. Your continued use of the Services after updated Terms become effective means you accept the updated Terms.

30. Electronic Communications

By using Bloq, you agree to receive communications electronically, including emails, in-app notices, account notices, billing notices, meeting notifications, booking notifications, policy updates, and legal notices.

You agree that electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

31. Miscellaneous

31.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order form, subscription terms, or written agreement, are the entire agreement between you and Bloq regarding the Services.

31.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

31.3 No Waiver

Bloq’s failure to enforce a provision is not a waiver of its right to do so later.

31.4 Assignment

You may not assign or transfer these Terms without Bloq’s prior written consent. Bloq may assign these Terms in connection with a merger, acquisition, financing, sale of assets, reorganization, or by operation of law.

31.5 Force Majeure

Bloq will not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet outages, cloud provider failures, third-party service failures, power failures, government actions, or security incidents.

31.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

32. Contact

If you have questions about these Terms or need general support, contact:

Bloq, Inc.
Email: support@bloq.video

For privacy-related questions or privacy rights requests, contact:

Bloq Privacy Team
Email: privacy@bloq.video